SCARFONE Gianni

ATB, Bergamo, Italy
Director General

Congress & Exhibition: 

Parallel Session 12 - Enhancing the customer experience and engagement

Megatrends including demotorisation and changing lifestyles have and will have a strong influence on mobility demand in the future. Our first speaker will show us how new ideas and concepts can meet the needs of ever demanding customers in the Province Gelderland (NL). Customer focus and satisfaction will be central to the second speech dealing with customer experience management and a real-world experience from Sydney.